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Welcome to Supplyderma. By accessing and using this website, you agree to the following terms and conditions. If you do not agree with any part of these terms, please refrain from using our platform.
SupplyDerma is operated by Altius IKE/ Supplyderma, registered at Semelis 5, 11528, Athens, Greece and with VAT number 801870042. We are an online platform dedicated to providing premium medical aesthetic products to licensed healthcare professionals and authorized clinics worldwide.
All Products listed on SupplyDerma are intended for professional use only. While we make every effort to ensure that product descriptions, images, specifications, and technical details are accurate and current, we do not guarantee the completeness or accuracy of any information. Product images are for illustrative purposes and actual products may vary slightly.
All Products must be used strictly according to manufacturer guidelines and by trained, licensed professionals only. The Customer warrants that they possess the necessary qualifications, licenses, and training required to purchase, handle, and administer the Products.
Although we endeavor to maintain adequate stock levels, we cannot guarantee that all Products displayed will be available at all times. If we are unable to fulfill an order due to stock unavailability, we will either:
If you reject our alternative offer or we cannot fulfill the order, and payment has already been received, we will refund the purchase price for the unavailable Product(s). This constitutes our sole liability for unavailability.
All prices displayed on our website are in [Currency] and are exclusive of:
The total price, including shipping costs, will be calculated and displayed during checkout based on your location and order specifications. The customer is responsible to comply with any applicable local regulations, including customs clearance and tax declarations.
Payment for all Products must be made in full prior to order processing and shipment. We accept the following payment methods:
Payment security is ensured through our payment service providers. All credit card transactions are subject to validation and fraud prevention checks. We reserve the right to delay or cancel orders if fraud is suspected.
Business with EU-based customers requires a valid VAT number. Customers must provide accurate VAT information during registration. We reserve the right to verify VAT numbers and suspend accounts with invalid information.
Customers may place orders 24 hours a day through our website. By placing an order, you make a binding offer to purchase the Products at the prices indicated.
After an order is placed, you will receive an automatic email acknowledgment containing an order overview. This acknowledgment is for informational purposes only and does not constitute acceptance of your order or confirmation of Product availability.
A binding contract between you and SupplyDerma is formed only when we send you an order confirmation email containing:
We aim to process and dispatch orders within 1–2 business days, subject to Product availability and verification of your account details. Products in stock will be dispatched within 1-2 business days after order confirmation and payment verification. Products will be dispatched according to the availability status displayed on each product page, ranging from 1-3 business days for items marked “Available Now” to confirmed dispatch times for items “Available Upon Request”.
Orders may only be cancelled before the order confirmation email is sent. Once the order confirmation has been dispatched, cancellation is not possible.
We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases where:
We do not ship to Greece. Additional shipping restrictions may apply to certain countries or regions based on regulatory requirements.
Shipping times may vary depending on the destination country:
Shipping costs are determined based on the size, weight, and destination of the order and are displayed during checkout.
If you refuse delivery without valid reason or fail to accept delivery when reasonably possible, you will not be entitled to a refund and may be liable for return shipping costs.
You must inspect all Products immediately upon delivery. Any defects, damage, shortages, or discrepancies must be reported to us within 48 hours of receipt of the goods.
All complaints must be submitted in writing to [email protected] and include:
Our customer support team will review your complaint within 1-2 business days and inform you on the outcome.
If our customer support team has deemed the products eligible for return, you will be notified
Returned Products must:
Opened, used, damaged, or altered Products will not be eligible for refund.
Once we receive and inspect the returned Products:
The following are non-refundable:
All content on our website, including but not limited to logos, trademarks, images, text, graphics, product information, and software, is the property of SupplyDerma, our licensors, or partners, and is protected by intellectual property laws.
SupplyDerma is not liable for any direct or indirect damages arising from the use of products purchased through this platform, especially when used improperly or by non-qualified individuals. Products must be used strictly according to manufacturer guidelines and by trained professionals only.
These Terms are governed by and construed in accordance with the laws of Greece and the European Union, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or your use of our platform shall be resolved by the competent courts of Athens, Greece.
SupplyDerma reserves the right to update or revise these terms at any time. We encourage you to review this page regularly to stay informed of any changes.
For questions about these Terms or any aspect of your order, please contact us:
Customer Service
Email: [email protected]
Whats-App +30 6937371117
Business Hours:10.00 – 18.00 (GMT+3)
By placing an order with SupplyDerma, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last Updated: October 2025
